PENGGUNAAN DIMENSI SERVQUAL DALAM PENGENDALIAN KUALITAS PELAYANAN PADA PERUSAHAAN JASA TELEKOMUNIKASI. PT. RATELINDO.
The fast development of services sector in Telecommunication Industry had driven up as long as the human need of communication, so that Quality Service in Telecommunication Services should necessary to create the challenging of efficiency and effectiveness. However the development that persist in In...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/1674 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |