PENGGUNAAN DIMENSI SERVQUAL DALAMPENGENDALIAN KUALITAS PELAYANAN PADA PERUSAHAAN JASA TELEKOMUNIKASI PT.RATELINDO
<b>Abstrak</b><p align=\"justify\">The fast development of services sector in Telecommunication Industry had driven up as long as the human need of communication, so that Quality Service in Telecommunication Services should necessary to create the challenging of efficienc...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/4983 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |