IMPROVEMENT OF QUALITY OF SERVICE FOR CUSTOMER SATISFACTION IN NUSA MULYA TRAVEL
Conditions of competition between firms more competitive requires companies to be more observant in carrying out its strategy. There is no guarantee that the big name company that built many years will remain a consumer choice. Many examples of large companies had fallen by small and emerging compan...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/17057 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |