CUSTOMER GAP ANALYSIS USING THE SERVQUAL METHOD FOR LOW-COST AIRLINES IN INDONESIA
Nowadays, the mobility level of Indonesian is very high. They are demanded to move from one place to another with the most efficient way as possible. One of the public transportation that can be chosen by society to travel within short time is airplane. By using airplane, people can transport from o...
Saved in:
| Main Author: | |
|---|---|
| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/25947 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |