OPERALIZATION OF MALCOLM BALDRIGE NATIONAL QUALITY AWARD AT PT XYZ TO MEASURE LEADERSHIP AND RESULT CRITERIA
PT XYZ as market leader of Processed Cheese need ensure that the customer always receive the good quality products. Based on direct observation and some literatures review, the quality management system is applied to fulfil the customer requirements. Refer to the implemented QMS, leadership have imp...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/29723 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |