ANALYSIS OF CUSTOMER COMPLAINT HANDLING (Case Study)
The quality of service provided by each Bank becomes a differentiator and becomes a consideration for customers to be loyal to the Bank. With increasing competition in the service and manufacturing sectors, the strategic focus has shifted to determining retention strategies for customers.. The speed...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/41439 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |