BUSINESS PROCESS MODELING AND FAILURE MODES EFFECTS ANALYSIS TO IMPROVE COMPLAINT SERVICE SYSTEM TO INCREASE CUSTOMER RETENTION RATE OF INTERNET SERVICE PROVIDER COMPANY
The positive growth of market needs toward Internet Service Providers (ISP) has adversely impacted Indonesia's renowned ISP (i.e., PT. TELCO). The rapid internet network is very useful in a variety of businesses as well as for speeding up long-distance and short-distance communication. Due to t...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/57247 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |