IMPROVING SERVICE DELIVERY PERFORMANCE OF AIRPORT SELF-SERVICE TECHNOLOGIES (CASE STUDY: TERMINAL 3 SOEKARNO-HATTA INTERNATIONAL AIRPORT)
In the last two decades, air transport industry has grown tremendously in all over the world. Based on IATA forecast, Indonesia was projected into 282 million new passengers of a total 411 million people in 2030. The airports were transformed from Airport 1.0 to 4.0, when all about traditional proce...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/42497 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |