DIGITAL COLLABORATION PLATFORM AS AN INTEGRATED DIGITAL SERVICES AT AIRPORT MANAGED BY PT ANGKASA PURA II (PERSERO) (Case Study: Terminal 3 Soekarno-Hatta International Airport)

• Main Author: Cahyadi, Wahyu
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/42682
• Institution: Institut Teknologi Bandung

International Air Transport Association (IATA) revealed that present trends in air transport suggest passenger numbers could double to 8.2 billion in 2037 and Indonesia is forecast to become the 4th largest aviation market by end 2030. In supporting the growth of air passengers, Angkasa Pura II and its stakeholders must anticipate crowded terminals, long queues and waiting times and other things that can be impacted on the passenger journey, the use of digital services to serve passengers can provide faster, seamless and optimal services. Currently, digital passenger services among Angkasa Pura II and its stakeholders mostly running with siloed process, to realize a seamless passenger journey, digital service collaboration with all stakeholders must be implemented. Literatures review, interviews with experts from stakeholders, observations in the fields, survey result and reports from relevant institutions used to identify the current situation and strategy of Angkasa Pura II and its stakeholders, and also to describe the key influencing factors (stakeholder engagement, clarity of rules, technology readiness, regulatory support) in implementing digital collaboration platform and to support strengths, weaknesses, opportunities and threats analysis in the implementation of digital collaboration platform. Through the exploration of business issues, accompanied by Angkasa Pura II's transformation strategy approach, an alternative solution is proposed for the implementation of the digital collaboration platform in Terminal 3 Soekarno Hatta International Airport, to provide a joint solution for Angkasa Pura II and its stakeholders in realizing seamless passenger journey and faster passenger processing. All stages of implementation are defined so that implementation progresses are in line with the plan, and also determined the timeline for implementation by considering the key influencing factors and estimated costs of each stage of implementation. Several key resources are needed to further optimize the use of Digital Collaboration Platform.