RELATIONSHIP BETWEEN SERVICE QUALITY WITH THE CUSTOMER SATISFACTION OF SEA TRANSPORTATION (CASE STUDY: PASSENGER SHIP KM GUNUNG DEMPO OF PT PELNI (PERSERO))
PT Pelayaran Nasional Indonesia or PT PELNI (Persero) is a state-owned business entity engaged in the transportation sector of sea transportation, both passengers and goods. Established in 1952, PT PELNI in the beginning, until the end of the 1970s, was a company that focused on freight transportati...
Saved in:
| Main Author: | |
|---|---|
| Format: | Theses |
| Language: | Indonesia |
| Subjects: | |
| Online Access: | https://digilib.itb.ac.id/gdl/view/45606 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |