INCREASING THE SERVICE AND PERFORMING SME CONSTRUCTION LOAN THROUGH BUSINESS PROCESS IMPROVEMENT IN PT. BANK TABUNGAN NEGARA (PERSERO) TBK
Bank BTN recently faced the issues such as need a long time to process loan application, There are too many bureaucracies in the step of document loan submission, The loan quality doesn’t achieve the target and has made a decreasing loan performance in 2018. The main research objective is To answer...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/46563 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |