CUSTOMER SATISFACTION ASSESSMENT USING CUSTOMER SATISFACTION INDEX AND IMPORTANCE PERFORMANCE ANALYSIS TO IMPROVE THE PERFORMANCE OF REGULAR

Domestic Waste Water Management System (SPALDS) was a management system made by treating domestic wastewater at the source location, which subsequently processed sludge was transported by a carrier to a septage treatment plant. Fecal sludge managementin Bekasi City currently carried out by Domestic...

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Bibliographic Details
Main Author: Mulyadi, Rin
Format: Theses
Language:Indonesia
Online Access:https://digilib.itb.ac.id/gdl/view/47063
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Institution: Institut Teknologi Bandung
Language: Indonesia