IMPROVING CUSTOMER SATISFACTION OF SELFSERVICE BANKING (CS DIGITAL) II CASE STUDY: PT BANK AAA BRANCH X
Innovation is needed in various business sectors, including banking. One of the innovations developed by banks in various countries is based on self-service banking services. One form of self-service banking which is widely known to the public today includes ATM, mobile banking, and internet bank...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/51919 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |