HE RELATIONSHIP BETWEEN SKILLS TOWARDS EMPLOYEE PERFORMANCE WITH SERVANT LEADERSHIP AS MODERATOR VARIABLE DURING COVID 19 IN TERMS OF FACING INDUSTRY 4.0 (CASE STUDY: CREW RESTAURANT AT KFC MEDAN)

• Main Author: Ardita J G, Mounique
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/53102
• Institution: Institut Teknologi Bandung

Industry 4.0 is about competitiveness and innovation. Organizations need to adapt their capabilities to handle new challenges. Besides change management, a sequential concept, design thinking is an iterative approach linking creative and analytical methods. The goal is to foster new ideas and concepts and increase organizations' innovative power and competitiveness, and currently, the COVID-19 attack has shocked the world. The COVID-19 pandemic has surprised many organizations. This situation will affect work that changes organizational culture, such as work from home (WFH) instructions for employees, virtual organization control, and supervision by leaders previously only performed by large organizations. One of the companies that have a significant relationship due to COVID-19 is PT. Fast Food Indonesia Tbk, This foreign Quick Service Restaurant's success was then followed by restaurants in major cities in Indonesia, which is in Medan. While facing COVID-19, that happens in the world, other outlets of PT. Fast Food Indonesia, especially in Medan, has a goal to be achieved. The goal is to make KFC stable as before. This goal will be achieved through employee commitment and good performance. Lack of employee performance happened from any causes. Therefore, this research intended to find out the relationship between skills and employee performance with servant leadership as moderator variable during COVID-19 in term of facing Industri 4.0