CHAT BASED SERVQUAL MEASUREMENT USING TEXT CLASSIFICATION (CASE STUDY: PAPERLUST)
The internet’s presence allows the purchasing and selling process to be carried out online via the internet or Electronic Commerce / Ecommerce. E-commerce offers substantial market opportunities and advantages but also presents significant challenges. A survey states that 90% of e-commerce fail w...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/53147 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |