PROPOSED SERVICE RECOVERY STRATEGIES FOR JENIUS BTPN
The digital era creates new opportunities and new competitors in the financial and banking industry, marked by the emergence of Financial Technology (Fintech), digital payments, cryptocurrency, and also digital banking. The use of digital banking has become a way of banking transactions that is in...
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/55026 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |