DIGITAL TRANSFORMATION MODEL FOR COURIER, EXPRESS, AND PARCEL SERVICE PROVIDERS IN INDONESIA
Technological advancements have presented challenges for courier, express, and parcel (CEP) service providers which are responsible for delivering goods to customers. One of the challenges is increasing customer expectations for a better delivery experience. On the other hand, the start of the...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/55442 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
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