UNDERSTANDING THE IMPACT OF SERVICE RECOVERY STRATEGIES TOWARDS SERVICE RECOVERY SATISFACTION AND CUSTOMER LOYALTY: A CASE OF INDIHOME INTERNET SERVICE PROVIDER
Digital community era in Indonesia has grown since the last few years so that the competition between companies to fulfill customers’ needs has increased, especially in information technology and telecommunication. One of the needs is the internet. Internet is a tool that allows people to improve th...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/57206 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |