THE EFFECT OF SERVICE FAILURE AND RECOVERY TOWARD CUSTOMER LOYALTY OF INDIHOME
Nowadays internet is one of the most important necessities in human life. PT Telkom Indonesia comes with indiHome product as the answer of the challenge of this globalization era. indiHome which come with a package of internet, IPTV, and fixed phone succeed to get big number of subscriber, but event...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/72440 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |