DISCUSSION ON TRUST FACTORS OF CUSTOMER MOTIVATION TO USE VIRTUAL ASSISTANT IN INDONESIAN TELECOMMUNICATION COMPANY

In this era, the existence of virtual assistants who can act and behave like a human is becoming a trend in supporting the improvement of service quality for customers in a company. Ironically, there are still few people who choose to use this service due to the lack of information about this fea...

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Bibliographic Details
Main Author: Jeanny Surjawan, Stephanie
Format: Final Project
Language:Indonesia
Online Access:https://digilib.itb.ac.id/gdl/view/57368
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Institution: Institut Teknologi Bandung
Language: Indonesia
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