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ABSTRACT: <br /> <br /> <br /> <br /> High competition in retail industry requires companies to have a high competitiveness in their performance. They must have a value added in the customers point of view to lead this competition. They must also have a good service qualit...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/5822 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | ABSTRACT: <br />
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High competition in retail industry requires companies to have a high competitiveness in their performance. They must have a value added in the customers point of view to lead this competition. They must also have a good service quality to their customers as one of the key success factor in this industry. This Final Project focuses on analysis of determining performance of the retail company, with Superindo Supermarket Dago, Bandung as a research object. <br />
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