THE PROPOSED FOR SERVICE QUALITY PERFORMANCE IMPROVEMENT BY USING THE LEAN SIX SIGMA FRAMEWORK (CASE: BADAN PENGAWAS OBAT DAN MAKANAN)
The customer satisfaction survey results in 2020 showed that the service quality for issuing licenses of imported processed food was still low compared to other commodities at the Indonesian Food and Drug Administration (BPOM). Meanwhile, bureaucratic reform requires the Directorate to improve the q...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/63463 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |