BUSINESS PROCESS IMPROVEMENT TO REDUCE LENGTH OF STAY IN HOSPITAL: A CASE OF XYZ HOSPITAL
In healthcare, outpatient waiting times are commonly seen as indicators of service quality and reducing outpatient waiting times has been the subject of a vast number of research. An indicator used by the XYZ Hospital as a measure of patient’s satisfaction is the Length of Stay (LOS) of patient....
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| Format: | Theses |
| Language: | Indonesia |
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| Online Access: | https://digilib.itb.ac.id/gdl/view/64909 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |