SERVICE QUALITY INNOVATION TO RETAIN CUSTOMERS SATISFACTION IN INDONESIAâS CAR-SHARING INDUSTRY (CASE STUDY AT PT. HIJAU MAJU)
The development of technology has been giving such a significant impact to life. The more advanced technology-based products like smartphones have been enabling people to not only connect but also do many things remotely such as web browsing, online shopping, and even completing daily needs with one...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/70000 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |