ANALYZING PATIENT SATISFACTION USING THE THREEFACTOR THEORY AND IMPORTANCE-PERFORMANCE ANALYSIS: A RESEARCH STUDY OF RESIDENT AT INTERNAL MEDICINE DEPARTMENT IN HASAN SADIKIN HOSPITAL BANDUNG
Service quality of hospital has become the most important things for patients in order to fulfill the patient satisfaction. It influences the patients to consider their choice of hospital. Consequently, the hospital should improve their performance to provide better service. It also applied in Hasan...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/72350 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |