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A journey to world class performance always has an obstacles and challenges, therefore, collaboration from all management level including stakeholder needs to be created. The quality management model of Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) has concept and procedure to help c...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/7255 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |