COMPARATIVE ANALYSIS OF NON-CONCOCTION PAPER AND ELECTRONIC PRESCRIPTIONS IN ONE OF CLINIC IN BANDUNG CITY
Prescription service and waiting time are important points in pharmaceutical services. Prescription service is a written request from a doctor to a pharmacist to provide and deliver medication for patients and it could prevent medication errors. Electronic prescription can minimize the incidence...
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| Format: | Final Project |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/74201 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
| Summary: | Prescription service and waiting time are important points in pharmaceutical services. Prescription
service is a written request from a doctor to a pharmacist to provide and deliver medication for
patients and it could prevent medication errors. Electronic prescription can minimize the incidence
of medication errors and reduce waiting time. This study was conducted to compare paper-based
prescription and electronic prescription on medication errors, waiting time, and the level of patient
and doctor satisfaction using a mixed-method analytic observational method with cross-sectional
study design. Data was collected prospectively using prescription review and SERVQUAL
questionnaire to measure the level of patient and doctor satisfaction. Qualitative data was analized
using Chi-Square and quantitative data was analized using Wilcoxon Rank Sum Test. Customer
Satisfaction Index (CSI) is calculated to determine the level of patient and doctor satisfaction. The
results showed that the average number of medication errors was higher in paper-based
prescriptions (10.66%) compared to electronic prescriptions (5.82%). The waiting time was longer
for paper-based prescriptions with an average of 10 minutes 10 seconds compared to the average
waiting time for electronic prescriptions which is 8 minutes 23 seconds. The level of patient
satisfaction with pharmaceutical services was higher in paper-based prescriptions (93.2) with very
satisfied criteria compared to electronic prescriptions (90.9) with very satisfied criteria. The level
of doctor satisfaction with the implementation of electronic prescribing showed a satisfaction level
of 78.15 with satisfied criteria. The results showed that the implementation of electronic prescriptions
in one of the clinics in Bandung is better than paper prescriptions.
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