PROPOSED CUSTOMER RETENTION STRATEGY OF PT SONAR ANALITIKA INDONESIA
In recent years, the software as a service (SaaS) industry has seen tremendous growth due to the increasing demand for cloud-based solutions. This growth has led to intense competition in the market, prompting companies to focus on customer retention and satisfaction. dataxet:sonar, an emerging SaaS...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/74326 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |
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