THE EFFECT OF PERCEIVED JOB STRESS AND WORK FLEXIBILITY ON GEN X AND Y’S PERCEIVED EMPLOYEE PERFORMANCE AFTER THE COVID-19 PANDEMIC IN JABODETABEK

• Main Author: Adhea Sahetapy, Violetta
• Format: Final Project
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/75343
• Institution: Institut Teknologi Bandung

Unforeseen events and uncertainties have always been inherent in our world, affecting various aspects of work and businesses. The outbreak of the COVID-19 pandemic has emerged as an unexpected global crisis creating job insecurity that leads to job stress among employees. Increased work-related stress can create a sense of overwhelm and diminish employees' patience. The considerable energy consumed by stress limits employees' ability to navigate and address conflicts that arise in the workplace. This pandemic has also forced companies to apply social distancing and Work From Home policy. When the pandemic slowly turned into an endemic, some companies decided to switch back to Work From office. This decision received a mixed response from employees even creating a great resignation among employees. Following the COVID-19 pandemic, these two issues have increased importance in terms of employee performance. Consequently, business owners need to address these critical matters, as unresolved issues may have long-term implications for employee performance, ultimately affecting other employees and the overall performance of the company. This research aims to further investigate the relationship between Perceived Job Stress and Work Flexibility to Employee Performance, shedding light for companies on the nature of this association using Multi Linear Regression. The findings concluded from 210 questionnaire respondents indicate that there is an effect of perceived job stress and work flexibility towards employee performance among Gen X and Gen Y working in JABODETABEK. These findings provide recommendation for businesses to establish employee stress level management programs and sustain the integration of work flexibility within their policies.