ORGANIZATIONAL RESILIENCE IN PT KAI PERSERO: A CASE STUDY USING RESILIENCE TENSION QUADRANT

• Main Author: Clausius Tjandra, Harry
• Format: Theses
• Language: Indonesia
• Subjects: Manajemen umum
• Online Access: https://digilib.itb.ac.id/gdl/view/80668
• Institution: Institut Teknologi Bandung

Organizational resilience is the ability of an organization to anticipate, prepare for, respond and adapt to incremental change and sudden disruptions in order to survive and prosper. However, there is a lack of empirical studies on how organizations achieve resilience in different contexts and situations. This paper aims to fill this gap by conducting a case study of PT KAI Persero, the state-owned railway company in Indonesia, using the resilience tension quadrant framework. The resilience tension quadrant is a tool that helps organizations identify and balance four types of resilience tensions: stability-flexibility, integration-differentiation, exploitation-exploration, and alignment-adaptability. The paper analyzes how PT KAI Persero manages these tensions in the face of various challenges, such as natural disasters, competition, regulation, and innovation. The paper also discusses the implications of the findings for theory and practice of organizational resilience in the railway industry. The paper contributes to the literature on organizational resilience by providing a capability-based conceptualization and a measurement scale of organizational resilience, as well as a rich and contextualized case study of a highly resilient organization.