IMPROVING THE KYC ONBOARDING PROCESS USING BUSINESS PROCESS RE-ENGINEERING: A CASE STUDY AT BANK ANGGREK
The Know-Your-Customer (KYC) onboarding in the customer acquisition process became an issue in an Indonesian branch of a prominent global bank. In 2023, Bank Anggrek received a significant complaint from one of its major clients expressing discontent with the inefficiency of the bank’s KYC onboardin...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/83332 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |