ENHANCING CONSUMER SATISFACTION AND LOYALTY AT THE WALKING DRUMS ANCOL: A STRATEGIC APPROACH
This study investigates the factors influencing customer satisfaction and loyalty at the Walking Drums Ancol Restaurant and Cafe in Jakarta, Indonesia. Within the competitive Jakarta restaurant landscape, understanding customer preferences and driving loyalty are crucial for sustainable success. Thi...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Subjects: | |
| Online Access: | https://digilib.itb.ac.id/gdl/view/87249 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |