The Effect of Service Quality on Loyalty Through Patient Satisfaction in Outpatient of Hospital X, Malang
This study aimed at analyzing correlation between digital marketing and customer satisfaction and loyalty at general hospitals during the COVID-19 pandemic era. This study was a quantitative study with an observational design and a cross-sectional approach. The population of this study was the hospi...
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| Main Authors: | , |
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| Format: | Article PeerReviewed |
| Language: | English English English |
| Published: |
Universitas Muhammadiyah Yogyakarta
2021
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| Subjects: | |
| Online Access: | https://repository.unair.ac.id/124062/2/21_Turnitin.pdf https://repository.unair.ac.id/124062/3/21_Validasi.pdf https://repository.unair.ac.id/124062/5/21.%20Cover-Artikel%20The%20Effect%20of%20Service.pdf https://repository.unair.ac.id/124062/ https://journal.umy.ac.id/index.php/mrs/index https://doi.org/10.18196/jmmr.v10i2.10239 |
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| Institution: | Universitas Airlangga |
| Language: | English English English |
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