A Job Training Report as a Assistant of Customer Service Officer at PT. Bank Tabungan Negara Tbk, KCP. Rungkut Surabaya From 1st Juli 2012 to 31st July 2012
During the apprenticeship in PT BTN as an assistant CSO the writer had a challenging experienced. The writer got a lot of knowledge and information about banking industry especially the role of CSO, learning about the manner in dealing with customers, knowing what customers satisfaction and understa...
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| Format: | Theses and Dissertations NonPeerReviewed |
| Language: | English English |
| Published: |
2013
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| Online Access: | http://repository.unair.ac.id/82942/1/FS.DBE.33-13%20JAN%20J_ABSTRAK.pdf http://repository.unair.ac.id/82942/2/FS.DBE.33-13%20JAN%20J.pdf http://repository.unair.ac.id/82942/ http://lib.unair.ac.id |
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| Institution: | Universitas Airlangga |
| Language: | English English |
| Summary: | During the apprenticeship in PT BTN as an assistant CSO the writer had a challenging experienced. The writer got a lot of knowledge and information about banking industry especially the role of CSO, learning about the manner in dealing with customers, knowing what customers satisfaction and understanding what customer's wants. CSO itself has a meaning, someone who gives a good service before, during and after purchase doing transaction. |
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