A Job Training Report as a Assistant of Customer Service Officer at PT. Bank Tabungan Negara Tbk, KCP. Rungkut Surabaya From 1st Juli 2012 to 31st July 2012
During the apprenticeship in PT BTN as an assistant CSO the writer had a challenging experienced. The writer got a lot of knowledge and information about banking industry especially the role of CSO, learning about the manner in dealing with customers, knowing what customers satisfaction and understa...
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| Format: | Theses and Dissertations NonPeerReviewed |
| Language: | English English |
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2013
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| Online Access: | http://repository.unair.ac.id/82942/1/FS.DBE.33-13%20JAN%20J_ABSTRAK.pdf http://repository.unair.ac.id/82942/2/FS.DBE.33-13%20JAN%20J.pdf http://repository.unair.ac.id/82942/ http://lib.unair.ac.id |
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id-langga.829422019-05-28T04:06:47Z http://repository.unair.ac.id/82942/ A Job Training Report as a Assistant of Customer Service Officer at PT. Bank Tabungan Negara Tbk, KCP. Rungkut Surabaya From 1st Juli 2012 to 31st July 2012 Iik Suci Ahlul Jannah, SN.: 120901102 GT Manners and customs HF5546-5548.6 Office management During the apprenticeship in PT BTN as an assistant CSO the writer had a challenging experienced. The writer got a lot of knowledge and information about banking industry especially the role of CSO, learning about the manner in dealing with customers, knowing what customers satisfaction and understanding what customer's wants. CSO itself has a meaning, someone who gives a good service before, during and after purchase doing transaction. 2013-01-11 Thesis NonPeerReviewed text en http://repository.unair.ac.id/82942/1/FS.DBE.33-13%20JAN%20J_ABSTRAK.pdf text en http://repository.unair.ac.id/82942/2/FS.DBE.33-13%20JAN%20J.pdf Iik Suci Ahlul Jannah, SN.: 120901102 (2013) A Job Training Report as a Assistant of Customer Service Officer at PT. Bank Tabungan Negara Tbk, KCP. Rungkut Surabaya From 1st Juli 2012 to 31st July 2012. Tugas Akhir D3 thesis, Universitas Airlangga. http://lib.unair.ac.id |
| institution |
Universitas Airlangga |
| building |
Universitas Airlangga Library |
| country |
Indonesia |
| collection |
UNAIR Repository |
| language |
English English |
| topic |
GT Manners and customs HF5546-5548.6 Office management |
| spellingShingle |
GT Manners and customs HF5546-5548.6 Office management Iik Suci Ahlul Jannah, SN.: 120901102 A Job Training Report as a Assistant of Customer Service Officer at PT. Bank Tabungan Negara Tbk, KCP. Rungkut Surabaya From 1st Juli 2012 to 31st July 2012 |
| description |
During the apprenticeship in PT BTN as an assistant CSO the writer had a challenging experienced. The writer got a lot of knowledge and information about banking industry especially the role of CSO, learning about the manner in dealing with customers, knowing what customers satisfaction and understanding what customer's wants. CSO itself has a meaning, someone who gives a good service before, during and after purchase doing transaction. |
| format |
Theses and Dissertations NonPeerReviewed |
| author |
Iik Suci Ahlul Jannah, SN.: 120901102 |
| author_facet |
Iik Suci Ahlul Jannah, SN.: 120901102 |
| author_sort |
Iik Suci Ahlul Jannah, SN.: 120901102 |
| title |
A Job Training Report as a Assistant of Customer Service Officer at PT. Bank Tabungan Negara Tbk, KCP. Rungkut Surabaya From 1st Juli 2012 to 31st July 2012 |
| title_short |
A Job Training Report as a Assistant of Customer Service Officer at PT. Bank Tabungan Negara Tbk, KCP. Rungkut Surabaya From 1st Juli 2012 to 31st July 2012 |
| title_full |
A Job Training Report as a Assistant of Customer Service Officer at PT. Bank Tabungan Negara Tbk, KCP. Rungkut Surabaya From 1st Juli 2012 to 31st July 2012 |
| title_fullStr |
A Job Training Report as a Assistant of Customer Service Officer at PT. Bank Tabungan Negara Tbk, KCP. Rungkut Surabaya From 1st Juli 2012 to 31st July 2012 |
| title_full_unstemmed |
A Job Training Report as a Assistant of Customer Service Officer at PT. Bank Tabungan Negara Tbk, KCP. Rungkut Surabaya From 1st Juli 2012 to 31st July 2012 |
| title_sort |
job training report as a assistant of customer service officer at pt. bank tabungan negara tbk, kcp. rungkut surabaya from 1st juli 2012 to 31st july 2012 |
| publishDate |
2013 |
| url |
http://repository.unair.ac.id/82942/1/FS.DBE.33-13%20JAN%20J_ABSTRAK.pdf http://repository.unair.ac.id/82942/2/FS.DBE.33-13%20JAN%20J.pdf http://repository.unair.ac.id/82942/ http://lib.unair.ac.id |
| _version_ |
1681151660815024128 |