A Job Training Report as a Assistant of Customer Service Officer at PT. Bank Tabungan Negara Tbk, KCP. Rungkut Surabaya From 1st Juli 2012 to 31st July 2012

• Main Author: Iik Suci Ahlul Jannah, SN.: 120901102
• Format: Theses and Dissertations NonPeerReviewed
• Language: English; English
• Published: 2013
• Subjects: GT Manners and customs; HF5546-5548.6 Office management
• Online Access: http://repository.unair.ac.id/82942/1/FS.DBE.33-13%20JAN%20J_ABSTRAK.pdf; http://repository.unair.ac.id/82942/2/FS.DBE.33-13%20JAN%20J.pdf; http://repository.unair.ac.id/82942/; http://lib.unair.ac.id
• Institution: Universitas Airlangga

During the apprenticeship in PT BTN as an assistant CSO the writer had a challenging experienced. The writer got a lot of knowledge and information about banking industry especially the role of CSO, learning about the manner in dealing with customers, knowing what customers satisfaction and understa...