Measuring customer profitability through time-driven activity-based costing: a case study at hotel x Jogjakarta

• Main Authors: Garry Billy Ardiansyah, Bambang Tjahjadi, Noorlailie Soewarno
• Format: Article PeerReviewed
• Language: English; Indonesian; English
• Published: EDP Sciences 2017
• Subjects: HD6977-7080 Cost and standard of living; HJ6603-7390 Customs administration; TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service
• Online Access: http://repository.unair.ac.id/94657/1/Bambang%20Tjahjadi_Karya%20Ilmiah%204.pdf; http://repository.unair.ac.id/94657/2/Bambang%20Tjahjadi_Lembar%20Peer%20Review004.pdf; http://repository.unair.ac.id/94657/3/Bambang%20Tjahjadi_Similarity04-Measuring%20customer%20profitability%20......pdf; http://repository.unair.ac.id/94657/; https://www.shs-conferences.org/articles/shsconf/abs/2017/02/contents/contents.html; https://doi.org/10.1051/shsconf/20173408004
• Institution: Universitas Airlangga

Travelling intensity has been higher in the past few years making hospitality industry must be ready to provide the best service at optimum prices to customers who purchase and enjoy the services. Hotel as one of the accommodation service providers should be able to allocate resources accurately acc...