Analisis Pengaruh Kepuasan Pelanggan, Citra Perusahaan dan Kepercayaan pada Loyalitas Pelanggan Taksi Express di Jakarta

Today, the growth of a taxi services is significantly increasing in major cities, especially in Jakarta, which is characterized by increased number of taxis and companies engaged in taxi service. The number of taxi companies operating in Jakarta varies inversely with the least choice of brands which...

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Bibliographic Details
Main Authors: , Hotma Rina Janita Sitorus, , Prof. Dr. Basu Swastha Dharmmesta, M.B.A.
Format: Theses and Dissertations NonPeerReviewed
Published: [Yogyakarta] : Universitas Gadjah Mada 2013
Subjects:
ETD
Online Access:https://repository.ugm.ac.id/118283/
http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=58227
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Institution: Universitas Gadjah Mada