Pengukuran Kinerja Fungsi Shared Processing Center Berdasarkan Kualitas Layanan Menggunakan Model Servqual
The implementation of shared service concept in Information Technology Department needs a valid measurement in order to improve the quality of services. PT Pertamina (Persero) has implemented the concept of shared services through its department called Shared Processing Center (SPC). SPC is a functi...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/120304/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=60326 |
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| Institution: | Universitas Gadjah Mada |