Pengaruh Kualitas Pelayanan pada Kepuasan Pelanggan RS Mardiwaluyo Metro Lampung

Pengaruh Kualitas Pelayanan pada Kepuasan Pelanggan RS Mardiwaluyo Metro Lampung

This thesis aims to examine the impact of service quality to customer satisfaction. The hypothesis is that service quality consists of tangible, reliability, responsiveness, assurance and empathy together and partially significant influence on customer satisfaction Mardiwaluyo hospital Metro Lampung...

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Bibliographic Details
Main Authors: , Dina Pramalina, S.T, , Dra. Sarie Winahjoe, MBA
Format: Theses and Dissertations NonPeerReviewed
Published: [Yogyakarta] : Universitas Gadjah Mada 2012
Subjects:
ETD
Online Access:https://repository.ugm.ac.id/98265/
http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=52111
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Institution: Universitas Gadjah Mada

Internet

https://repository.ugm.ac.id/98265/
http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=52111

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