Pengaruh Kualitas Pelayanan pada Kepuasan Pelanggan RS Mardiwaluyo Metro Lampung
This thesis aims to examine the impact of service quality to customer satisfaction. The hypothesis is that service quality consists of tangible, reliability, responsiveness, assurance and empathy together and partially significant influence on customer satisfaction Mardiwaluyo hospital Metro Lampung...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2012
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/98265/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=52111 |
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| Institution: | Universitas Gadjah Mada |
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