Structural equation modeling based empirical analysis: direct and indirect effects of job satisfaction on job performance in Jordanian five-star hotels
In order to improve and maintain competitiveness in the hotel sector, the key elements of success must be available, which is headed by an efficient employee, so it is essential that the employees' performance be at its best. This study examined the effect of job satisfaction (JS) on job per...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Global Academic Excellence
2020
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| Subjects: | |
| Online Access: | http://eprints.unisza.edu.my/6945/1/FH02-FPP-20-38725.pdf http://eprints.unisza.edu.my/6945/ |
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| Institution: | Universiti Sultan Zainal Abidin |
| Language: | English |
| Summary: | In order to improve and maintain competitiveness in the hotel sector, the key
elements of success must be available, which is headed by an efficient
employee, so it is essential that the employees' performance be at its best. This
study examined the effect of job satisfaction (JS) on job performance (JP),
organisational structure (OS) and leadership style (LS) on (JS), and Quality of
work-life (QWL) on (JP) among five-star hotels employees in Jordan. The
study also examined the moderating role of quality of work-life on the
variable’s relationships. A questionnaire was used as the main instrument for
data collection from 430 employees of five-star hotels. Data analysis was
conducted with the help of Structural Equation Modelling (SEM) to determine
the level of relationships among (JS), (OS), (LS), (JP), and (QWL). According
to the obtained findings, there is a positive relationship between JS and QL on
JP, and QWL has a partial moderating role in the relationship between JS and
JP. The study findings motivate future studies to carry out studies of the same
caliber in other sectors of Jordan, and also in other contexts based on different
perspectives. |
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