Structural equation modeling based empirical analysis: direct and indirect effects of job satisfaction on job performance in Jordanian five-star hotels

In order to improve and maintain competitiveness in the hotel sector, the key elements of success must be available, which is headed by an efficient employee, so it is essential that the employees' performance be at its best. This study examined the effect of job satisfaction (JS) on job per...

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Main Authors: Fazida, Karim, Mahadzirah, Mohamad, Bandar Ersan, Alown
Format: Article
Language:English
Published: Global Academic Excellence 2020
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Online Access:http://eprints.unisza.edu.my/6945/1/FH02-FPP-20-38725.pdf
http://eprints.unisza.edu.my/6945/
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Institution: Universiti Sultan Zainal Abidin
Language: English
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spelling my-unisza-ir.69452022-04-24T03:15:28Z http://eprints.unisza.edu.my/6945/ Structural equation modeling based empirical analysis: direct and indirect effects of job satisfaction on job performance in Jordanian five-star hotels Fazida, Karim Mahadzirah, Mohamad Bandar Ersan, Alown HF Commerce In order to improve and maintain competitiveness in the hotel sector, the key elements of success must be available, which is headed by an efficient employee, so it is essential that the employees' performance be at its best. This study examined the effect of job satisfaction (JS) on job performance (JP), organisational structure (OS) and leadership style (LS) on (JS), and Quality of work-life (QWL) on (JP) among five-star hotels employees in Jordan. The study also examined the moderating role of quality of work-life on the variable’s relationships. A questionnaire was used as the main instrument for data collection from 430 employees of five-star hotels. Data analysis was conducted with the help of Structural Equation Modelling (SEM) to determine the level of relationships among (JS), (OS), (LS), (JP), and (QWL). According to the obtained findings, there is a positive relationship between JS and QL on JP, and QWL has a partial moderating role in the relationship between JS and JP. The study findings motivate future studies to carry out studies of the same caliber in other sectors of Jordan, and also in other contexts based on different perspectives. Global Academic Excellence 2020-07 Article PeerReviewed text en http://eprints.unisza.edu.my/6945/1/FH02-FPP-20-38725.pdf Fazida, Karim and Mahadzirah, Mohamad and Bandar Ersan, Alown (2020) Structural equation modeling based empirical analysis: direct and indirect effects of job satisfaction on job performance in Jordanian five-star hotels. Journal of Tourism, Hospitality and Environment Management (JTHEM), 5 (18). pp. 133-151. ISSN 0128-178X
institution Universiti Sultan Zainal Abidin
building UNISZA Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sultan Zainal Abidin
content_source UNISZA Institutional Repository
url_provider https://eprints.unisza.edu.my/
language English
topic HF Commerce
spellingShingle HF Commerce
Fazida, Karim
Mahadzirah, Mohamad
Bandar Ersan, Alown
Structural equation modeling based empirical analysis: direct and indirect effects of job satisfaction on job performance in Jordanian five-star hotels
description In order to improve and maintain competitiveness in the hotel sector, the key elements of success must be available, which is headed by an efficient employee, so it is essential that the employees' performance be at its best. This study examined the effect of job satisfaction (JS) on job performance (JP), organisational structure (OS) and leadership style (LS) on (JS), and Quality of work-life (QWL) on (JP) among five-star hotels employees in Jordan. The study also examined the moderating role of quality of work-life on the variable’s relationships. A questionnaire was used as the main instrument for data collection from 430 employees of five-star hotels. Data analysis was conducted with the help of Structural Equation Modelling (SEM) to determine the level of relationships among (JS), (OS), (LS), (JP), and (QWL). According to the obtained findings, there is a positive relationship between JS and QL on JP, and QWL has a partial moderating role in the relationship between JS and JP. The study findings motivate future studies to carry out studies of the same caliber in other sectors of Jordan, and also in other contexts based on different perspectives.
format Article
author Fazida, Karim
Mahadzirah, Mohamad
Bandar Ersan, Alown
author_facet Fazida, Karim
Mahadzirah, Mohamad
Bandar Ersan, Alown
author_sort Fazida, Karim
title Structural equation modeling based empirical analysis: direct and indirect effects of job satisfaction on job performance in Jordanian five-star hotels
title_short Structural equation modeling based empirical analysis: direct and indirect effects of job satisfaction on job performance in Jordanian five-star hotels
title_full Structural equation modeling based empirical analysis: direct and indirect effects of job satisfaction on job performance in Jordanian five-star hotels
title_fullStr Structural equation modeling based empirical analysis: direct and indirect effects of job satisfaction on job performance in Jordanian five-star hotels
title_full_unstemmed Structural equation modeling based empirical analysis: direct and indirect effects of job satisfaction on job performance in Jordanian five-star hotels
title_sort structural equation modeling based empirical analysis: direct and indirect effects of job satisfaction on job performance in jordanian five-star hotels
publisher Global Academic Excellence
publishDate 2020
url http://eprints.unisza.edu.my/6945/1/FH02-FPP-20-38725.pdf
http://eprints.unisza.edu.my/6945/
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