The effect of E-CRM features on customers satisfaction for airline e-ticket services in Malaysia
Recently, the use of technology is growing fast and most of industries apply technology in their business including Airline Industry. The improvement of technology world has forced airline companies into hard competition among them. E-ticket help to ease the process of online transaction between...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English English |
| Published: |
The Institute of Electrical and Electronics Engineers, Inc.
2016
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/55493/1/55493_The%20Effect%20of%20E-CRM%20features%20on%20Customers.pdf http://irep.iium.edu.my/55493/2/55493_The%20Effect%20of%20E-CRM%20features%20on%20Customers_SCOPUS.pdf http://irep.iium.edu.my/55493/ http://ieeexplore.ieee.org/document/7814927/ |
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| Institution: | Universiti Islam Antarabangsa Malaysia |
| Language: | English English |