Tracking institutional performance using importance-satisfaction analysis
This paper report on a study using Importance Satisfaction-Analysis (ISA)at OUM to access the improvement made in delivering its services to learners from 2005 to 2007.
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://library.oum.edu.my/repository/60/1/Tracking_institutional.pdf http://library.oum.edu.my/repository/60/ |
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| Institution: | Open University Malaysia |
| Summary: | This paper report on a study using Importance Satisfaction-Analysis (ISA)at OUM to access the improvement made in delivering its services to learners from 2005 to 2007. |
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