Tracking institutional performance using importance-satisfaction analysis

• Main Authors: Ramli Bahroom, Latifah Abdol Latif, Ng, Man San
• Format: Conference or Workshop Item
• Published: 2008
• Subjects: LC5201 Education extension. Adult education. Continuing education; LB2300 Higher Education
• Online Access: http://library.oum.edu.my/repository/60/1/Tracking_institutional.pdf; http://library.oum.edu.my/repository/60/
• Institution: Open University Malaysia

This paper report on a study using Importance Satisfaction-Analysis (ISA)at OUM to access the improvement made in delivering its services to learners from 2005 to 2007.