Tracking institutional performance using importance-satisfaction analysis

This paper report on a study using Importance Satisfaction-Analysis (ISA)at OUM to access the improvement made in delivering its services to learners from 2005 to 2007.

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Bibliographic Details
Main Authors:	Ramli Bahroom, Latifah Abdol Latif, Ng, Man San
Format:	Conference or Workshop Item
Published:	2008
Subjects:	LC5201 Education extension. Adult education. Continuing education LB2300 Higher Education
Online Access:	http://library.oum.edu.my/repository/60/1/Tracking_institutional.pdf http://library.oum.edu.my/repository/60/
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Institution:	Open University Malaysia

id	my.oum.60
record_format	eprints
spelling	my.oum.602013-06-18T03:14:07Z Tracking institutional performance using importance-satisfaction analysis Ramli Bahroom, Latifah Abdol Latif, Ng, Man San LC5201 Education extension. Adult education. Continuing education LB2300 Higher Education This paper report on a study using Importance Satisfaction-Analysis (ISA)at OUM to access the improvement made in delivering its services to learners from 2005 to 2007. 2008-04-07 Conference or Workshop Item PeerReviewed text http://library.oum.edu.my/repository/60/1/Tracking_institutional.pdf Ramli Bahroom, and Latifah Abdol Latif, and Ng, Man San (2008) Tracking institutional performance using importance-satisfaction analysis. In: ASAIHL International Conference 2008, 7-10 April 2008, Sukhothai Thammatthirat Open University, Thailand. http://library.oum.edu.my/repository/60/
institution	Open University Malaysia
building	OUM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Open University Malaysia
content_source	OUM Knowledge Repository
url_provider	http://library.oum.edu.my/repository/
topic	LC5201 Education extension. Adult education. Continuing education LB2300 Higher Education
spellingShingle	LC5201 Education extension. Adult education. Continuing education LB2300 Higher Education Ramli Bahroom, Latifah Abdol Latif, Ng, Man San Tracking institutional performance using importance-satisfaction analysis
description	This paper report on a study using Importance Satisfaction-Analysis (ISA)at OUM to access the improvement made in delivering its services to learners from 2005 to 2007.
format	Conference or Workshop Item
author	Ramli Bahroom, Latifah Abdol Latif, Ng, Man San
author_facet	Ramli Bahroom, Latifah Abdol Latif, Ng, Man San
author_sort	Ramli Bahroom,
title	Tracking institutional performance using importance-satisfaction analysis
title_short	Tracking institutional performance using importance-satisfaction analysis
title_full	Tracking institutional performance using importance-satisfaction analysis
title_fullStr	Tracking institutional performance using importance-satisfaction analysis
title_full_unstemmed	Tracking institutional performance using importance-satisfaction analysis
title_sort	tracking institutional performance using importance-satisfaction analysis
publishDate	2008
url	http://library.oum.edu.my/repository/60/1/Tracking_institutional.pdf http://library.oum.edu.my/repository/60/
_version_	1644308911248900096

Tracking institutional performance using importance-satisfaction analysis

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