Total Quality Management / Norasikin Hussin and Nornikmah Jamaludin
TQM is a technique used by manufacturing and service organizations to meet or exceed the expectations of the customer. There are three key philosophies in this approach. One is a never-ending push to improve, which is referred to as Kaizen; the second is the involvement of everyone in the organizati...
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| Main Authors: | , |
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| Format: | Student Project |
| Language: | English |
| Published: |
2003
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/50528/1/50528.PDF https://ir.uitm.edu.my/id/eprint/50528/ |
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| Institution: | Universiti Teknologi Mara |
| Language: | English |