Total Quality Management / Norasikin Hussin and Nornikmah Jamaludin

• Main Authors: Hussin, Norasikin, Jamaludin, Nornikmah
• Format: Student Project
• Language: English
• Published: 2003
• Subjects: HD Industries. Land use. Labor; Management. Industrial Management; Knowledge management. Organizational learning; Malaysia; Total quality management. Benchmarking
• Online Access: https://ir.uitm.edu.my/id/eprint/50528/1/50528.PDF; https://ir.uitm.edu.my/id/eprint/50528/
• Institution: Universiti Teknologi Mara

TQM is a technique used by manufacturing and service organizations to meet or exceed the expectations of the customer. There are three key philosophies in this approach. One is a never-ending push to improve, which is referred to as Kaizen; the second is the involvement of everyone in the organizati...