A review in E-government service quality measurement

• Main Authors: Al-Nidawi W.J.A., Al-Wassiti S.K.J., Maan M.A., Othman M.
• Other Authors: 57190296377
• Format: Review
• Published: Institute of Advanced Engineering and Science 2023
• Institution: Universiti Tenaga Nasional

Governments are responsible for providing services to the public easily, efficiently, therefore they introduced electronic government as a way to minimize costs, enhance services, save time and augment performance and efficacy in the public sector. E-service Quality is one of the critical issues in the failure or success of e-government projects. It promotes the efficiency and effectiveness of governments and the relationships with users and enhances their satisfactions. Measurement of e-service quality is a complex process because it depends on citizens? perception that is difficult to be realized and measured. This paper aims to review scales measurement of e-government services quality that providing an evaluating scale based on defining the significant e- service quality dimensions. These dimensions cover important e-services requirements to enhance e-service quality. � 2018 Institute of Advanced Engineering and Science. All rights reserved.